FAQ
Making the decision to upgrade your floors can be both exciting and a little nerve-racking. CarpetsPlus of Wisconsin is determined to make sure you’re confident in your decision, even before you slide your card. Here are a few of our most frequently asked questions paired with answers that go above and beyond to equip you with the right information. If you have a question you don’t see answered here, give us a call! One of our flooring experts would be more than happy to help you find the answer!
Do you provide free measurement services?
Yes. CarpetsPlus of Wisconsin will provide free in-home measurement. We encourage customers to make measurement one of their first steps, and will come to measure in-home at any time – up to year before purchase in some cases.
Is delivery free?
There is never a delivery fee for flooring that we install. If you’re handling installation, there is a delivery fee, based on order size and delivery distance.
How long will I have to wait for installation?
If your flooring is in stock, we can often install in less than a week. If we need to order your flooring, you can usually expect installation within two to four weeks.
Is everything in your showroom typically in stock?
Our most popular floors are typically in-stock or very quickly available. Other products are ordered as needed to meet your specific need and can typically be installed within a few weeks.
If I find a lower price somewhere else before buying, will you match it?
Yes. CarpetsPlus will always beat the best total price offered by our competitors.
Who do I call if I should have a problem with installation?
Please call us. Our installers work for CarpetsPlus. We are fully responsible for making sure your installation meets all your expectations.
Do I have to remove all the furniture from the room before your installers arrive?
Rooms do need to be clear of furniture to install flooring. We can move most furniture if needed for a small fee.
Do you provide free measurement services?
Yes. CarpetsPlus of Wisconsin will provide free in-home measurement. We encourage customers to make measurement one of their first steps, and will come to measure in-home at any time – up to year before purchase in some cases.
Is delivery free?
There is never a delivery fee for flooring that we install. If you’re handling installation, there is a delivery fee, based on order size and delivery distance.
How long will I have to wait for installation?
If your flooring is in stock, we can often install in less than a week. If we need to order your flooring, you can usually expect installation within two to four weeks.
Is everything in your showroom typically in stock?
Our most popular floors are typically in-stock or very quickly available. Other products are ordered as needed to meet your specific need and can typically be installed within a few weeks.
If I find a lower price somewhere else before buying, will you match it?
Yes. CarpetsPlus will always beat the best total price offered by our competitors.
Who do I call if I should have a problem with installation?
Please call us. Our installers work for CarpetsPlus. We are fully responsible for making sure your installation meets all your expectations.
Do I have to remove all the furniture from the room before your installers arrive?
Rooms do need to be clear of furniture to install flooring. We can move most furniture if needed for a small fee.