• Testimonials

Our Testimonials

They say a company’s service is only as good as customers say it is, and we’re proud of the things our customers say about us! 

The installers just left and I couldn't wait to write and tell you how much I LOVE the carpet! It's always hard to tell from a small swatch how it will look in the house, but I'm absolutely thrilled. The new pad is great - just like you said, that's what makes it feel so luxurious. Jim said the old carpet wasn't too bad, but the pad was cheap and that's what makes all the difference. I can't believe the difference! Thanks again for all your help getting this done for us by Thanksgiving. I will give Carpets Plus and YOU an A+ for customer service! Now let's just hope no one spills on it on Thanksgiving.

-Ann S., Wisconsin

Thank you again for standing behind our wood floor. It's so great to step down on the floor and not feel all that sponginess! Turned out really nice.

-Betty and Dale T., Wisconsin

This is the second time I have worked with Aaron Karnatz. I can't say enough good things about him. His customer service and willingness to go above and beyond is the main reason why I keep coming back to carpets plus and not purchase from a big box store. His work ethic and customer service is very hard to find!

-Carrie W., Wisconsin

I just wanted to touch base with you and share just how we are with the work in our home. It has become apparent that the attention to detail your staff displayed while installing our materials isn’t something you find everywhere. I think that deserves an extra shout out. We officially move in this weekend and we are beyond thrilled with the quality of work and the overall vision we were able to achieve. Thank you, for assisting in our material selection - we are looking forward to admiring them for years and years to come.

-Cassie W., Wisconsin

Thank you so very much!! I love the carpet and had so much fun with the whole process! Your team is great!

-Christine A., Plover, WI

We went in on an afternoon to Carpets Plus West Side and met with Jeff. We are building a house, and neither one of us knows much about flooring.... we just know that we want wood here, carpet here, tile in the bathroom, etc. We came with our total budget for flooring, master shower and installation and talked for just a couple minutes with Jeff about our style and what we were thinking. The rest of the process was easy and fun! We were guided to flooring that would keep us in our budget, and as he could see what our style is like, he was able to guide us in the right direction. We picked our hardwood, mudroom, carpet and all the bathrooms/shower in a little over an hour and are really happy with our choices.

-Jeremy and Jenn, Wisconsin

We appreciate the wonderful work your company displays. After being in business for 30 years it means a great deal to us to see someone who cares about the quality of service.

-Jerry C., Wisconsin

Dear CarpetsPlus, 4 years ago you helped us have a walk-in shower installed in our bathroom. This fall, it began heavily leaking. We called you wondering what to do. You arranged for our shower to be redone without any hassle. We want to thank you very much for your service! We are very pleased with you and your company!

-John and Christine, Wisconsin

Thank you for the great service and installation of the plush carpet in our family room area. It’s perfect!

-Kathy G., Wisconsin

I recently purchased carpet and kitchen flooring from the Carpets Plus store in Janesville, WI. I had water damage in my home and was forced to replace my carpet and flooring. After visiting "every" carpet store in Janesville I went to your store on Pontiac Dr. I was greeted warmly and friendly as I entered and given professional help. Jace was my salesman who was patient and helpful. It took me many visits before I could make my decision, I was not rushed and each time Jace was patient and helpful. I would like to compliment you on hiring the professional help, this includes the kitchen installers, carpet installers, gentleman who measured and salesman. Kitchen Installers were: Steven and Mike. Carpet Installers were: Doug and Terry. Room Measurer: Terry Salesman: Jace They were helpful, professional, friendly, arrived at the appointed time and competent, I really do appreciate that as they were in my home for several days. Thank you!

-Mary F., Wisconsin

I recently purchased carpet and kitchen flooring from the Carpets Plus store in Janesville, WI. I had water damage in my home and was forced to replace my carpet and my flooring. After visiting "every" carpet store in Janesville I went to the Carpets Plus store on Pontiac Drive. It was greeted warmly and friendly as I entered and given professional help. Your salesman was patient and helpful. It took me many more visits before I was able to make my decision. I was not rushed and each time your salesman was patient and helpful. I would like to compliment you on hiring the professional help, this includes the kitchen installers, carpet installers, and gentleman who measured and salesman. Your staff were professional, friendly, arrived at the appointed time and were competent. I really do appreciate that as they were in my home for several days.

-Mary Lynn , Wisconsin

I attended The Joey Trzebiatowski Memorial Golf Outing, and I want to thank you for your donation of a round rug. It's very beautiful in my home. I will be needing carpeting soon and will think of you first. Thank you!

-Pat M., Wisconsin

Please accept my sincere gratitude for some rather extensive home floor work recently carried out by your company. Of particular note were the two core-tec & kitchen floor installers. For the five days that we had them, the two guys were absolutely superb. They showed up on time, got to work immediately, and then, like all expert craftsmen, knew exactly what had to be done and then did it. After opening the garage door for them at 7:00 am each morning, my wife and I just got out of their way and let the two men do their magic. Let me also add that your salesperson was instrumental in closing the two separate deals with CarpetsPlus. As a salesperson, he possessed the perfect blend of in-house product knowledge, customer need satisfaction selling skills, and the affable personality needed to deal with a wide range of individual homeowner tastes. I’ll close by saying that the only thing your salesperson and installers lack are capes. They are that good. They are “get it done right” sorts of guys.

-Patrick G., Wisconsin

Thanks for doing a beautiful job with the carpet. You do excellent work!

-Scott B., Wisconsin

Just a note to let you know that I love, love, LOVE my new flooring. And the installation team was amazing!!! They work together like a well-oiled machine.... very efficient, courteous, helpful... the list goes on. I was totally impressed they finished the job in one day!!! Thank you for using them and all of your assistance.

-Sharon P., Wisconsin

Thank you for an awesome job done. You are helping to make this a beautiful place!! Looking forward to using you again when we get the upstairs done.

-Sue, Plover, WI

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