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Frequently Asked Questions

Q: Do you provide free measurement services?

A: Yes.  CarpetsPlus of Wisconsin will provide free in-home measurement.  We encourage customers to make measurement one of their first steps, and will come to measure in-home at any time – up to year before purchase in some cases.

Q: Is delivery free?

A: There is never a delivery fee for flooring that we install.  If you’re handling installation, there is a delivery fee, based on order size and delivery distance.

Q: How long will I have to wait for installation?

A:  If your flooring is in stock, we can often install in less than a week.  If we need to order your flooring, You can usually expect installation within 2 weeks.

Q: Is everything in your showroom typically in stock?

A:  Our most popular floors are typically in-stock or very quickly available. Other products are ordered as needed to meet your specific need and can typically be installed within 2 weeks.

Q: If I find a lower price somewhere else before buying, will you match it?

A: Yes. CarpetsPlus will always beat the best total price offered by our competitors.

Q: Who do I call if I should have a problem with installation?

A:  Please call us. Our installers work for CarpetsPlus. We are fully responsible for making sure your installation meets all of your expectations.

Q:  Do I have to remove all of the furniture from the room before your installers arrive?

A:  Rooms do need to be clear of furniture to install flooring.  We can move most furniture if needed for a small fee.