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What our customers are saying

img Thank you very much for the great job you did on installing the flooring in our new Chalet. We're very pleased with all of the carpet and vinyl flooring. It looks beautiful and we're very happy with it. If we have flooring needs in the future, we'll know who to call. We... img

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In Our Customers' Words


A company’s service is only as good as customers say it is. We’re proud of the things our customers say about us. Here are some great examples.

"I recently purchased carpet and kitchen flooring from the Carpets Plus store in Janesville, WI. I had water damage in my home and was forced to replace my carpet and my flooring. After visiting "every" carpet store in Janesville I went to the Carpets Plus store on Pontiac Drive. It was greeted warmly and friendly as I entered and given professional help. Your salesman was patient and helpful. It took me many more visits before I was able to make my decision. I was not rushed and each time your salesman was patient and helpful. I would like to compliment you on hiring the professional help, this includes the kitchen installers, carpet installers, and gentleman who measured and salesman. Your staff were professional, friendly, arrived at the appointed time and were competent. I really do appreciate that as they were in my home for several days."

-Mary Lynn,

"Mr. Peters, Please accept my sincere gratitude for some rather extensive home floor work recently carried out by your company. Of particular note were the two core-tec & kitchen floor installers. For the five days that we had them, the two guys were absolutely superb. They showed up on time, got to work immediately, and then, like all expert craftsmen, knew exactly what had to be done and then did it. After opening the garage door for them at 7:00 am each morning, my wife and I just got out of their way and let the two men do their magic. Let me also add that your salesperson was instrumental in closing the two separate deals with CarpetsPlus. As a salesperson, he possessed the perfect blend of in-house product knowledge, customer need satisfaction selling skills, and the affable personality needed to deal with a wide range of individual homeowner tastes. I’ll close by saying that the only thing your salesperson and installers lack are capes. They are that good. They are “get it done right” sorts of guys. Cordially, Patrick F. Gould"

-Patrick F. Gould, Major Decision Consulting - Middletown, WI

“Joe and his Team worked hard and did an AWESOME JOB!! They were experts in installing Our floors! We LOVE the tile, color and the guys paid special attention to EVERY detail, remember I was very fussy about, and concerned about the edging and bridging rooms together!!! They went above and beyond!!!! Once again, our floors LOOK AWESOME!!!!!!! You have always been our shop of choice, and always will be! I'm bragging to everyone about you!!!!! Please be sure and tell them, once again for us, what a fantastic job they did, they worked hard!!!!”

-Richard and Terry K.,

The installers just left and I couldn't wait to write and tell you how much I LOVE the carpet! It's always hard to tell from a small swatch how it will look in the house, but I'm absolutely thrilled. The new pad is great - just like you said, that's what makes it feel so luxurious. Jim said the old carpet wasn't too bad, but the pad was cheap and that's what makes all the difference. I can't believe the difference! Thanks again for all your help getting this done for us by Thanksgiving. I will give Carpets Plus and YOU an A+ for customer service! Now let's just hope no one spills on it on Thanksgiving. smile

-Ann S.,

I attended The Joey Trzebiatowski Memorial Golf Outing, and I want to thank you for your donation of a round rug. It's very beautiful in my home. I will be needing carpeting soon and will think of you first. Thank you!

-Pat M., Plover, WI

This is the second time I have worked with Aaron Karnatz. I can't say enough good things about him. His customer service and willingness to go above and beyond is the main reason why I keep coming back to carpets plus and not purchase from a big box store. His work ethic and customer service is very hard to find!

-Carrie Wojchik, Stevens Point, Wisconsin

We appreciate the wonderful work your company displays. After being in business for 30 years it means a great deal to us to see someone who cares about the quality of service.

-Jerry Colligan, Plover, Wisconsin

Thanks for doing a beautiful job with the carpet. You do excellent work!

-Scott Bucklin, Madison, Wisconsin

Just a note to let you know that I love, love, LOVE my new flooring. And the installation team was amazing!!! They work together like a well oiled machine.... very efficient, courteous, helpful,... the list goes on. I was totally impressed they finished the job in one day!!! Thank you for using them and all of your assistance.

-Sharon Peters, Stevens Point, Wisconsin

I recently purchased carpet and kitchen flooring from the Carpets Plus store in Janesville, WI. I had water damage in my home and was forced to replace my carpet and flooring. After visiting "every" carpet store in Janesville I went to your store on Pontiac Dr. I was greeted warmly and friendly as I entered and given professional kelp. Jace was my salesman who was patient and helpful. It took me many visits before I was able to make my decision, I was not rushed and each time Jace was patent and helpful. I would like to compliment you on hiring the professional help, this includes the kitchen installers, carpet installers, gentleman who measured and salesman. Kitchen Installers were: Steven and Mike. Carpet Installers were: Doug and Terry. Room Measurer: Terry Salesman: Jace They were helpful, professional, friendly, arrived at the appointed time and competent, I really do appreciate that as they were in my home for several days. Thank you!

-Mary Fox, Janesville, WI

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