We appreciate all you have done so far to keep this project moving forward. I look forward to continuing our relationship into the future.
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A company’s service is only as good as customers say it is. We’re proud of the things our customers say about us. Here are some great examples.
The installers just left and I couldn't wait to write and tell you how much I LOVE the carpet! It's always hard to tell from a small swatch how it will look in the house, but I'm absolutely thrilled. The new pad is great - just like you said, that's what makes it feel so luxurious. Jim said the old carpet wasn't too bad, but the pad was cheap and that's what makes all the difference. I can't believe the difference! Thanks again for all your help getting this done for us by Thanksgiving. I will give Carpets Plus and YOU an A+ for customer service! Now let's just hope no one spills on it on Thanksgiving.
I attended The Joey Trzebiatowski Memorial Golf Outing, and I want to thank you for your donation of a round rug. It's very beautiful in my home. I will be needing carpeting soon and will think of you first. Thank you!
-Pat M., Plover, WI
This is the second time I have worked with Aaron Karnatz. I can't say enough good things about him. His customer service and willingness to go above and beyond is the main reason why I keep coming back to carpets plus and not purchase from a big box store. His work ethic and customer service is very hard to find!
-Carrie Wojchik, Stevens Point, Wisconsin
We appreciate the wonderful work your company displays. After being in business for 30 years it means a great deal to us to see someone who cares about the quality of service.
-Jerry Colligan, Plover, Wisconsin
Thanks for doing a beautiful job with the carpet. You do excellent work!
-Scott Bucklin, Madison, Wisconsin
Just a note to let you know that I love, love, LOVE my new flooring. And the installation team was amazing!!! They work together like a well oiled machine.... very efficient, courteous, helpful,... the list goes on. I was totally impressed they finished the job in one day!!! Thank you for using them and all of your assistance.
-Sharon Peters, Stevens Point, Wisconsin
I recently purchased carpet and kitchen flooring from the Carpets Plus store in Janesville, WI. I had water damage in my home and was forced to replace my carpet and flooring. After visiting "every" carpet store in Janesville I went to your store on Pontiac Dr. I was greeted warmly and friendly as I entered and given professional kelp. Jace was my salesman who was patient and helpful. It took me many visits before I was able to make my decision, I was not rushed and each time Jace was patent and helpful. I would like to compliment you on hiring the professional help, this includes the kitchen installers, carpet installers, gentleman who measured and salesman. Kitchen Installers were: Steven and Mike. Carpet Installers were: Doug and Terry. Room Measurer: Terry Salesman: Jace They were helpful, professional, friendly, arrived at the appointed time and competent, I really do appreciate that as they were in my home for several days. Thank you!
-Mary Fox, Janesville, WI
Thank you again for standing behind our wood floor. It's so great to step down on the floor and not feel all that sponginess! Turned out really nice.
-Betty and Dale T., Madison, Wisconsin
August 2015, Initial Meeting We went in on an afternoon to Carpets Plus West Side & met with Jeff. We are building a house, and neither one of us knows much about flooring....we just know that we want wood here, carpet here, tile in the bathroom, etc. We came with our total budget for flooring, master shower and installation & talked for just a couple minutes with Jeff about our style and what we were thinking. The rest of the process was easy & fun! We were guided to flooring that would keep us in our budget, and as he could see what our style is like, he was able to guide us in the right direction. We picked our hardwood, mud room, carpet & all the bathrooms/shower in a little over an hour and are really happy with our choices.
-Jeremy & Jenn, Madison, Wisconsin
Thank you for the great service & installation of the plush carpet in our family room area. Its perfect!
-Kathy Groshek, Madison, Wisconsin
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Thank you for sharing your opinion and ideas. Listening to customers is the best way we’ve found to improve our service. Please, feel free to stop by and share your thoughts in person as well.