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What our customers are saying

img We appreciate the wonderful work your company displays. After being in business for 30 years it means a great deal to us to see someone who cares about the quality of service. img

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In Our Customers' Words


A company’s service is only as good as customers say it is. We’re proud of the things our customers say about us. Here are some great examples.

We appreciate the wonderful work your company displays. After being in business for 30 years it means a great deal to us to see someone who cares about the quality of service.

-Jerry Colligan, Plover, Wisconsin

Thanks for doing a beautiful job with the carpet. You do excellent work!

-Scott Bucklin, Madison, Wisconsin

Just a note to let you know that I love, love, LOVE my new flooring. And the installation team was amazing!!! They work together like a well oiled machine.... very efficient, courteous, helpful,... the list goes on. I was totally impressed they finished the job in one day!!! Thank you for using them and all of your assistance.

-Sharon Peters, Stevens Point, Wisconsin

I recently purchased carpet and kitchen flooring from the Carpets Plus store in Janesville, WI. I had water damage in my home and was forced to replace my carpet and flooring. After visiting "every" carpet store in Janesville I went to your store on Pontiac Dr. I was greeted warmly and friendly as I entered and given professional kelp. Jace was my salesman who was patient and helpful. It took me many visits before I was able to make my decision, I was not rushed and each time Jace was patent and helpful. I would like to compliment you on hiring the professional help, this includes the kitchen installers, carpet installers, gentleman who measured and salesman. Kitchen Installers were: Steven and Mike. Carpet Installers were: Doug and Terry. Room Measurer: Terry Salesman: Jace They were helpful, professional, friendly, arrived at the appointed time and competent, I really do appreciate that as they were in my home for several days. Thank you!

-Mary Fox, Janesville, WI

Thank you again for standing behind our wood floor. It's so great to step down on the floor and not feel all that sponginess! Turned out really nice.

-Betty and Dale T., Madison, Wisconsin

August 2015, Initial Meeting We went in on an afternoon to Carpets Plus West Side & met with Jeff. We are building a house, and neither one of us knows much about flooring....we just know that we want wood here, carpet here, tile in the bathroom, etc. We came with our total budget for flooring, master shower and installation & talked for just a couple minutes with Jeff about our style and what we were thinking. The rest of the process was easy & fun! We were guided to flooring that would keep us in our budget, and as he could see what our style is like, he was able to guide us in the right direction. We picked our hardwood, mud room, carpet & all the bathrooms/shower in a little over an hour and are really happy with our choices.

-Jeremy & Jenn, Madison, Wisconsin

Thank you for the great service & installation of the plush carpet in our family room area. Its perfect!

-Kathy Groshek, Madison, Wisconsin

Thank you for your generous donation of providing carpet tile to finish off the hallway leading to the boutique. We couldn't believe it when Rick showed up with the carpet. I still smile when I think about it.

-Rhonda Thompson, Madison, Wisconsin

Thank you very much for the the boxes of floor tiles. We sincerely appreciate your donation and value your outstanding customer service. We look forward to our continued work with you.

-Trinity Lutheran Committe,

In all of our dealings with Mark Sellnow, customer service was great and he was extremely helpful. From our purchasing our first carpet and then dealing with and helping us when we found problems, he was always very pleasant, took our concerns seriously, and with his help we were able to get the carpet replaced. We can't thank him enough and will recommend him to anyone who is looking to purchase flooring. The two young men, Adam Wolfe and Junior McDonugh, that were sent to move our furniture, remove the old, and lay the new carpeting did an awesome job. They were both great with customer service, respectful and friendly. We were confined to a small area of our house while they carpeted three rooms and a hallway but the time was pleasantly spent because they were both so nice, like guests we invited to our home because we enjoyed their company. Adam did a very professional job from start to finish. It is evident that he takes pride in his work. Our thanks to both of them for a job well done.

-Robert & Lucille K., Stevens Point, Wisconsin

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