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What our customers are saying

img A few months ago Mike paid a visit to our home due to some staining of our flooring caused by previous installation from CarpetsPlus almost 6 years ago. Mike was quick to assure us that the problem would be resolved at no cost to us. A few weeks later his call came in to... img

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In Our Customers' Words

A company’s service is only as good as customers say it is. We’re proud of the things our customers say about us. Here are some great examples.

In all of our dealings with Mark Sellnow, customer service was great and he was extremely helpful. From our purchasing our first carpet and then dealing with and helping us when we found problems, he was always very pleasant, took our concerns seriously, and with his help we were able to get the carpet replaced. We can't thank him enough and will recommend him to anyone who is looking to purchase flooring. The two young men, Adam Wolfe and Junior McDonugh, that were sent to move our furniture, remove the old, and lay the new carpeting did an awesome job. They were both great with customer service, respectful and friendly. We were confined to a small area of our house while they carpeted three rooms and a hallway but the time was pleasantly spent because they were both so nice, like guests we invited to our home because we enjoyed their company. Adam did a very professional job from start to finish. It is evident that he takes pride in his work. Our thanks to both of them for a job well done.

-Robert & Lucille K., Stevens Point, Wisconsin

Had our carpet installed this morning, looks great! Just wanted to thank Doug and his partner. They were excellent and very nice to my kids. Great experience!

-Janelle walker, Madison, Wisconsin

I would like to just thank all of you for the help with the basement. I know towards the end with the shower leaking you all were working hard to keep the project rolling. We thank you for that. The basement and shower turned out better than we expected and a lot of that was due to your help in picking the right tile and carpet. Thanks again for the hard work and installers quality of work as well.

-Mike Baker, Windsor, Wisconsin

Dissatisfied with our carpet installer and retailer, we were on the hunt for a good reliable company to replace them. I wanted reasonably priced flooring products and excellent installation. I was familiar with Carpets Plus and knew they had a good reputation but had not thought of them for our commercial use until a friend recommended them. Within one phone call, Cibi Perez came right out to my complex with measuring tape and many samples in hand. I had a range of product options for vinyl and carpeting and he took our apartment layouts and accurately drew out the measurements to give me a quote. On October 18, 2013, we had our first installation. Cibi sent out his wonderful crew of installers headed up by John. I believe that you can have the best product in the world but if the installers don't do it right, it won't make a difference. John and his crew blew me away with their professionalism. Our tenants love the new flooring and I'm proud to show our apartments to potential renters. I need to make a good first impression and Carpets Plus helps me do that. When we have turnovers, Cibi quickly responds and sets up the installations so I don't have to worry about meeting my deadlines. He communicates by e-mail and by phone as needed and will resolve any issues that come up. I'm so happy that I made the change to Carpets Plus. They go above and beyond in their customer service. We look forward to many years of business with Carpets Plus. I would highly recommend them for your complex too. Sincerely, Linda Weittenhiller Property Manager Sunwood Apartments

-Linda W., Sun Prairie, Wisconsin

We just wanted to say that we absolutely love our wood floor and tile! Don did an amazing job. We will send over some pictures once we have everything cleaned up. Thanks so much for your help with this!

-Brady & Ashley M., Stevens Point, Wisconsin

I wanted to say how much I appreciate Ken working with me on the issues with the Shaw carpet I had. Your installers were absolutely fantastic and an absolute pleasure to work with. The job they did on the patch piece in the basement is literally invisible. There is no way you can even see there is a patch in that location, and that is saying a lot considering how picky my wife is. Once again, thank you for working with us on this and I will definitely be more than happy to tell everyone I know who wants to purchase flooring to buy from Carpets Plus!

-Jason M., Sun Prairie, Wisconsin

Today my carpet was installed, beautiful carpet and very professional installers. Thank you!

-Kathleen L., Madison, Wisconsin

Excellent job by the installation crew!! We love the "New Look".

-St Mary's Credit Union, Madison, Wisconsin

Thank you for all you have done to help make our home beautiful! We greatly appreciated your ability of coordinating (flooring) selections to make everything flow together perfectly! Thanks again.

-Mark and Shannon Coombs and Family, Janesville, Wisconsin

To all the guys at Color Tile - You're the best! Did another excellent job!! So professional! And I'm fussy! PS. I want one of those color tile t-shirts you had on.

-Richard and Terry Lyn Klein, Elkhorn, Wisconsin

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