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What our customers are saying

img The tile looks great! You did an excellent job helping us pick out the right colors and the installers did a SUPER JOB! Thanks for all your help. img

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In Our Customers' Words

A company’s service is only as good as customers say it is. We’re proud of the things our customers say about us. Here are some great examples.

I recently purchased carpet and kitchen flooring from the Carpets Plus store in Janesville, WI. I had water damage in my home and was forced to replace my carpet and flooring. After visiting "every" carpet store in Janesville I went to your store on Pontiac Dr. I was greeted warmly and friendly as I entered and given professional kelp. Jace was my salesman who was patient and helpful. It took me many visits before I was able to make my decision, I was not rushed and each time Jace was patent and helpful. I would like to compliment you on hiring the professional help, this includes the kitchen installers, carpet installers, gentleman who measured and salesman. Kitchen Installers were: Steven and Mike. Carpet Installers were: Doug and Terry. Room Measurer: Terry Salesman: Jace They were helpful, professional, friendly, arrived at the appointed time and competent, I really do appreciate that as they were in my home for several days. Thank you!

-Mary Fox, Janesville, WI

Thank you again for standing behind our wood floor. It's so great to step down on the floor and not feel all that sponginess! Turned out really nice.

-Betty and Dale T., Madison, Wisconsin

August 2015, Initial Meeting We went in on an afternoon to Carpets Plus West Side & met with Jeff. We are building a house, and neither one of us knows much about flooring....we just know that we want wood here, carpet here, tile in the bathroom, etc. We came with our total budget for flooring, master shower and installation & talked for just a couple minutes with Jeff about our style and what we were thinking. The rest of the process was easy & fun! We were guided to flooring that would keep us in our budget, and as he could see what our style is like, he was able to guide us in the right direction. We picked our hardwood, mud room, carpet & all the bathrooms/shower in a little over an hour and are really happy with our choices.

-Jeremy & Jenn, Madison, Wisconsin

Thank you for the great service & installation of the plush carpet in our family room area. Its perfect!

-Kathy Groshek, Madison, Wisconsin

Thank you for your generous donation of providing carpet tile to finish off the hallway leading to the boutique. We couldn't believe it when Rick showed up with the carpet. I still smile when I think about it.

-Rhonda Thompson, Madison, Wisconsin

Thank you very much for the the boxes of floor tiles. We sincerely appreciate your donation and value your outstanding customer service. We look forward to our continued work with you.

-Trinity Lutheran Committe,

In all of our dealings with Mark Sellnow, customer service was great and he was extremely helpful. From our purchasing our first carpet and then dealing with and helping us when we found problems, he was always very pleasant, took our concerns seriously, and with his help we were able to get the carpet replaced. We can't thank him enough and will recommend him to anyone who is looking to purchase flooring. The two young men, Adam Wolfe and Junior McDonugh, that were sent to move our furniture, remove the old, and lay the new carpeting did an awesome job. They were both great with customer service, respectful and friendly. We were confined to a small area of our house while they carpeted three rooms and a hallway but the time was pleasantly spent because they were both so nice, like guests we invited to our home because we enjoyed their company. Adam did a very professional job from start to finish. It is evident that he takes pride in his work. Our thanks to both of them for a job well done.

-Robert & Lucille K., Stevens Point, Wisconsin

Had our carpet installed this morning, looks great! Just wanted to thank Doug and his partner. They were excellent and very nice to my kids. Great experience!

-Janelle walker, Madison, Wisconsin

I would like to just thank all of you for the help with the basement. I know towards the end with the shower leaking you all were working hard to keep the project rolling. We thank you for that. The basement and shower turned out better than we expected and a lot of that was due to your help in picking the right tile and carpet. Thanks again for the hard work and installers quality of work as well.

-Mike Baker, Windsor, Wisconsin

Dissatisfied with our carpet installer and retailer, we were on the hunt for a good reliable company to replace them. I wanted reasonably priced flooring products and excellent installation. I was familiar with Carpets Plus and knew they had a good reputation but had not thought of them for our commercial use until a friend recommended them. Within one phone call, Cibi Perez came right out to my complex with measuring tape and many samples in hand. I had a range of product options for vinyl and carpeting and he took our apartment layouts and accurately drew out the measurements to give me a quote. On October 18, 2013, we had our first installation. Cibi sent out his wonderful crew of installers headed up by John. I believe that you can have the best product in the world but if the installers don't do it right, it won't make a difference. John and his crew blew me away with their professionalism. Our tenants love the new flooring and I'm proud to show our apartments to potential renters. I need to make a good first impression and Carpets Plus helps me do that. When we have turnovers, Cibi quickly responds and sets up the installations so I don't have to worry about meeting my deadlines. He communicates by e-mail and by phone as needed and will resolve any issues that come up. I'm so happy that I made the change to Carpets Plus. They go above and beyond in their customer service. We look forward to many years of business with Carpets Plus. I would highly recommend them for your complex too. Sincerely, Linda Weittenhiller Property Manager Sunwood Apartments

-Linda W., Sun Prairie, Wisconsin

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